Terms and Conditions
(for more detailed information regarding our terms and conditions, see our fee schedule below. Please read the information below, as use to our services binds you to these terms)
The interpreter is booked only for the time you request. If you need the interpreter to stay longer it must be discussed with the interpreter and with the understanding that additional charges may be incurred.
Fees and charges:
GST will be charged where applicable.
Due date of payment ā 30 days from the date of invoice
There is a WHS requirement for two interpreters to be booked if the assignment lasts more than one hour. (This is at times negotiable, depending on the nature of the work).
If the assignment is to be filmed, then Sweeney Interpreting, and the interpreter working, must be notified beforehand. The filming of interpreters may incur additional fees.
For large interpreting jobs (duration and/or cost wise) may include travel mileage, travel time, accommodation, and meals, if applicable.
Fee schedule: https://sweeneyinterpreting.com.au/terms-and-conditions/
App
Download our app
You canĀ downloadĀ theĀ AppĀ on your iPhone, Android, iPad or tablet.
Google Play (for Android):
https://play.google.com/store/apps/details?id=au.com.sweeneyinterpreting.mobile.app
AppleĀ AppĀ (for Apple):
https://apps.apple.com/au/app/sweeney-interpreting/id1587106626
You can use the App anytimeĀ to book an interpreter, modify your booking or cancel a booking.
If itās more than 24 hours before the booking start time, there will be no charge.
If you cancel a booking that is starting in less than 24 hours, you will be notified that there will be a charge.
Manual
You can contact our Bookings Team to cancel a booking. If the job is cancelled more than 24 business hours before the job start time, there will be no charge.
If you wish to cancel a job by email, Skype, or SMS, you must contact us between 8.00am and 4.00pm weekdays, so that we can see your email or SMS in time and notify the interpreter in time. If you do not do this ā you may be charged for the booking.
If there is any travel or accommodation etc. booked that is non-refundable, you will be charged.
If you have any questions regarding the information above, please feel free toĀ contact us.
Last updated: 14th September 2023